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Product Details

 

Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of qomart (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
5 (35 reviews)
5 stars
(31)
4 stars
(4)
3 stars
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A***n
8 Nov 2024

I am very happy to have it after a short delivery time I thank you and I wish you good continuation

a***r
31 Oct 2024

Bring correct charger to my country, it took a long time to arrive but it is worth it

A***a
17 Oct 2024

I would have liked you to come more protected

A***s
11 Oct 2024

The team arrived well, I'll put it in with my chip and if it works well, the only bad thing is that I get with the European-type charger, report it and they told me to send me the normal one, which is used here, I will wait until it reaches me and if it happens, I will inform you through this means.

Customer
2 Oct 2024

Excellent smartphone. How can you see, I ask for sales in Peru. Only sectorized public and all bacán. I will make purchases of this model again. Which is clear that orders are lost before reaching Peruvian territory. I clarify that for the other importers and knowledge of the seller.

c***s
2 Oct 2024

The equipment arrived in the same way the image shows the seller. How bad a very high tax for hospitalization had to be paid.

K***r
26 Sep 2024

Fast delivery. Love this phone. Heavy as, but can use to repel attackers.{Joke}

n***s
8 Sep 2024

Very good cell phone, excellent store and seller, thank you very much

O***V
6 Sep 2024

A good smartphone, as described and other reviews. The seller sent it on time, but the customs delayed the customs fee 136 $ for 1,5 months. I recommend it.

M***z
5 Sep 2024

It arrived impeccable, the shipment was free and it arrived in three weeks but even so it arrived in perfect condition and without any problems, it is spectacular

S***a
29 Aug 2024

I am a permanent customer of this brand and for now everything is fine. A well equipped model and ordered in Peru. I'll keep buying more units.

Д***ч
28 Aug 2024

Powerful phone

A***d
27 Aug 2024

The machine is very good, but it arrived, it was damaged in the carton, and I also paid a large sum for customs. Now the device is in the cupboard because there's a envelope that I'm not using right now. Use it another time, then come back to comment.

Customer
24 Aug 2024

TRC delivery is expected. Very fast. Carefully packed. I like this miniature projector

Customer
22 Aug 2024

I recommend a great phone call 10/10, do not listen to Maciks from the cottages, which says that it is impossible to carry it in your pocket phone for a great peasant ideolo

J***a
21 Aug 2024

Unbelievable phone simply spectacular

Customer
20 Aug 2024

Mamma Mia ordıne arıvato less Dı 1 week ıncredıbıle❤️ Perfottısımmo phone graceeee😂Mıo fıglıo and very happy

T***n
14 Aug 2024

i like it Mobile phone super rugged i like it Mobile phone super rugged i like it Mobile phone super rugged

K***r
22 Jul 2024

Fast shipping not good packaging the local shipping company didn’t deliver the package they kept it with the customs so they call me to collect the package but overall not to bad experience and the seller not responsible about it and the phone is to have that impossible to use it daily but i. I’m aware of that before making the purchase

d***m
21 Jul 2024

good product, delivered on time

V***o
19 Jul 2024

Excellent equipment

K***m
19 Jul 2024

Its beast of phone offer so much, size you get used to it more you used and all I can say its beats a lot of high flagship phone.

s***r
19 Jul 2024

I have been excellent Mobile for more than a month and I really like it is what I wanted your decent and good camera and its functionality is super

A***n
17 Jul 2024

Friday evening order,monday at 12 of afternoon receive. very fast from Germany to Poland

y***e
14 Jul 2024

This phone already already suit for camping. Camping light, enjoy a movies in camping with a wonderful projector, the night visions is also one of my favorites part, especially, i could use it for searching while in night. One more thing, I received this phone in a day after ordered.Thanks for rapidly responding and delivering.

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Super hot! Several others have checked this out in the last few hours

Unihertz Tank 3 Pro – Rugged 5G Smartphone with Built-in Projector and Massive Battery

35 Reviews
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