Refunds & Returns Policy
Refund and Return Policy
At Qomart, your satisfaction is our top priority. We are committed to ensuring a seamless shopping experience and offer guarantees to give you peace of mind when shopping with us.
Order Cancellation
You can cancel your order anytime before it is shipped. If your order has been paid and you need to make changes or cancel it, please contact us within 12 hours of placing your order. Once your order is shipped, it can no longer be canceled.
Refunds
We offer a comprehensive refund policy to ensure your satisfaction:
- Full Refund if You Don’t Receive Your Order: If your order does not arrive, you are entitled to a full refund.
- Full Refund if Your Order Arrives Late: If your order does not arrive within the guaranteed time of 30 business days (excluding 2-5 business days for processing), you will receive a full refund.
- Full or Partial Refund for Items Not as Described: If the item you receive is not as described, you may be eligible for a full or partial refund, depending on the circumstances.
Exceptions to Full Refunds:
- Refunds will not be issued if your order does not arrive due to factors within your control, such as providing an incorrect shipping address.
- Refunds will not be issued if your order does not arrive due to exceptional circumstances beyond our control, such as customs delays or natural disasters.
All products are backed by a 30-day money-back guarantee. To request a refund, contact us via our Contact Us page or email us at support@qomart.com.
Easy Returns
We stand behind every product we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days of receiving your order. Here’s how it works:
- Contact us at support@qomart.com to initiate a return. Please wait for our authorization before sending any items back.
- Once authorized, return the item to us at your expense.
- Upon receiving the returned item, we will process your replacement or refund promptly.
Important Notes:
- Items must be returned in their original condition and packaging.
- Please do not send any items back without prior authorization from our team.
Our Commitment
We are dedicated to providing the best solutions for our customers. If you have any issues with your order, please don’t hesitate to contact us. Your happiness is our priority!
