SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of qomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality product, very fast shipping, very good communication with the seller and I was partially refunded cause of product factory issues. I reccomend
Everything came down safe and fast. The quality is good, everything works.
Turned on,-works. The viewing angles are sufficient for me, the brightness is adjustable on the left with a button and a joystick, and also suits me, although it is probably necessary to check outside in the summer, but not summer. The parcel arrived in a hard box, everything inside is packed in parallel. Good packaging. Power supply for 5 V 2A, power cable for short 1 m and oak-I immediately threw it out, power supply-I have such a carriage, I threw it into the table. HDMA cable-1.5 meters long, and also oak. There is an adapter from HDMA to mini HDMA, so I will take some better cable from the available ones. Except for the brightness settings, the monitor has no settings. At least I haven't discovered yet. The built-in speaker is so. Well, enough for me for YouTube in principle. There is a headphone jack. The monitor consumes 800mA at maximum brightness. In general, the monitor work, colors, brightness I like. For now I recommend it. In a month I will unsubscribe if I do not forget it.
In principle, everything is fine, the viewing angles are good, the Honest IPs with frosted glass, it turns on quickly, the picture is instantly picked up by HDMI
Totally satisfied. Yes, it is not ideal in terms of viewing angles, but for such a price-more than worthy! Thanks to Chinese friends!
Wonderful monitor, good image quality, low power consumption. This is not a tablet, for work you need, for example, a smartphone. But not every smartphone is suitable, out of 3 earned 2. among these two, the interface is different. In general, you have to tweak right away, and then enjoy.
Great product, bright paint.
Not started on USB, you have to additionally connect HDMI. When using on a laptop as a second monitor, I need to choose it as the main one, otherwise it falls off every five minutes. About brightness and contrast everything is written, weak, but for my purposes it will go. It's a pity USB, I took it for trips as a second monitor, I wanted to carry fewer wires. I will try in this mode, then it will be seen
I will write something that no one indicates anywhere. These monitors do not work with DSLR cameras! With the phone works perfectly with the computer for everything the same. I am very upset because I took pictures from the Sony camera to display.
Minus star for brightness, or rather for its absence In comparison with the laptop monitor. Minus also with each connection, you need to adjust the contrast brightness.
Meets expectations, fully transportable and comfortable.
The quality of the monitor is so-so compared to modern expensive. But for such a price I expected nothing else. Sometimes there are problems with the image.
Arrived quickly, from a warehouse in Moscow. Works as claimed full HD. More than 63Hz does not show. The image with its own money is definitely pulling. Wound up simply from the USB port in the computer included: adapter to 3A (as written), Cable (USB to USB-C, USB-C to USB-C, HDMI to mini HDMI), HDMI to mini HDMI adapter, magnetic case
For its price quite a good monitor. The seller is in touch, helped with the settings. No Russian menu, not critical
Wonderful price/quality monitor
The lights are not visible, there are no dead pixels, the brightness is low, the color rendering is medium, it is heated, the USB-C is not wound on any of the three computers, there is no VESA mount, packed poorly-just a box with thin foam rubber inside, arrived in Novosibirsk from a Moscow warehouse in 5 days. For the minimum cost for such goods is good, but there was hope for more. In general approx.
Fully corresponds to the declared characteristics. Stand case magnets are weak. Reinforced by adding his flat magnets. For such a price, the technique is quite decent.
Very good screen resolution and colors, I have another Asus and this Tuhui surpassed the Asus! Recommends you with closed eyes.
The screen is not bright. The viewing angles are small. Made well. Screen not IPs
The product and package are good, but the viewing angles of the Monik are not very good. But in general, for such money norms!
Everything works. For this money optimally. In my opinion a little bit dark, but this is for an amateur. For a lightweight portable monitor, a great option!
All as described. 1920x1080 14 'magnetic case is not very comfortable, but in general for such a price Monik fire. There are all cables, a charger, the only type-C does not connect to all laptop and PC, but if everything is fine with the ports, there is a signal and power in one, then it works on one cable tested for Dell works normally, but on IRU the caliber did not take off there was a port error, only power. Need to connect the HDMI. For delivery and safety, the boxes arrived with damage, how they are stored and where it is not clear, well, everything is straight inside! Both Monica arrived intact. Further exploitation will show.