How much do you charge for shipping?
We offer free shipping to over 200 countries worldwide.*
*Some exceptions may apply.
Will I be charged any shipping, customs, or duties fees?
No, the price you see is the price you pay. There are no additional fees for shipping, customs, or duties.
When will you ship my order?
For in-stock items, your order will be shipped within 3 working days of confirmation.
How long will my order take to arrive?
Orders are shipped via USPS, with delivery typically taking 3-12 working days after dispatch. However, delays may occur due to factors beyond our control, such as customs processing or carrier delays.
Do you provide tracking information?
Yes, tracking information will be provided within 3-5 working days of dispatch. In cases where tracking is not available for free shipping options, please contact us at support@qomart.com for assistance.
Can I cancel or modify my order?
Yes, you can change or cancel your order within 12 hours of placing it. Contact us at support@qomart.com as soon as possible.
What happens if I receive a damaged item?
If you receive a damaged item, please take photos of the damage and contact us at support@qomart.com within 48 hours of receiving your order. We’ll assist you in resolving the issue promptly.
What if my order doesn’t arrive?
If your order has not arrived within 45 days of shipping, please contact us at support@qomart.com. We’ll investigate the issue and ensure a resolution.
What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition. Contact us at support@qomart.com to initiate a return.
Do you provide return shipping labels?
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will provide a prepaid return label.
Are your products covered by a warranty?
Yes, most of our products come with a 1-year manufacturer’s warranty. Please check the product details for warranty coverage.
Do you sell refurbished products?
No, all items listed on Qomart.com are brand new and come in their original packaging.
Can I request a bulk order?
Yes, we welcome bulk orders. Please contact us at support@qomart.com for pricing and details.
How can I contact customer support?
Our customer support team is available to assist you. Email us at support@qomart.com, and we’ll respond within 24 hours on working days.
Do you offer live chat support?
Currently, we do not offer live chat support, but we’re working on adding this feature soon. For now, email is the fastest way to reach us.
Can I track the status of my inquiry?
Yes, once you contact us, you’ll receive a unique ticket number to track the status of your inquiry.
