SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of qomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, arrived fast, well packed, 1st quality and the best before!!!
Good clear monitor
Greetings from Costa Rica... A very good looking product, really satisfied, with the item and with the supplier... Fully recommended.
It arrived well packed and works properly.
A great monitor. Convenient menu. Not heavy. Collected condovo. I use for walksnail Avatar HD VRX.
Great sharp colourful screen to use for static items on desktop
It's just as it was in the description. The screen is also neat and recognizable. It would have been better if only the VESA hole had been above 75. I will write well.
Nice metal case.Display very clear
I haven't tested it yet on my laser cutter pc. The item appears to be good quality and well packaged. Shipping took a while.
The article is of quality and works perfectly. The structure is resistant.
good quality, bright and got alot of ports even speakers which i didnt know about but the speakers are bad quality which not worried about for the price
As described, great monitor to work "in the field". Measured the current by USB connection-I did not see more than 200, you can only connect one USB connector
very good service it let us no on item on its way that is very good thank you
Great monitor, but no touchscreen that was listed. Powered by a double USB, but I had one port for power. There is a setting to flip and reflect the picture
Very good👍🏻Listen, a product to the face friends I tell you I put it in a car behind.
Excellent Product, thank you very much seller
Congratulations to the seller, arrived on time and very well packed. The screen looks good quality, metal shell, including HDMI cables, micro HDMI adapter, USB Type c (power), and base. Does not include 12V wall charger. We recommend that it will last for a good time
Good product I’m really satisfied
Item as described. Factory packaging, good.
I needed a small monitor for an old computer that only had a VGA output and I didn't need a large screen. This monitor has HDMI and VGA which is just what I needed. I used a 12 volt power supply - you can also use 5VUSB - and it worked right out of the box. The enclosure is metal and the menu control is at the rear and is easy to use. All in all a great small monitor for the money.
Everything is fine, everything is working. Connected with a 4-m monitor)) by HDMI, powered by USB, windovs determined everything at once. The menu is not climbed and is not required, everything works out of the box. Let's see how it will happen next, but so far only positive emotions. Included power cord by USB, HDMI cable and adapters. Delivery about 3 weeks to St. Petersburg. I advise the seller
received today.
I am very much surprised. The housing is made of metal and seems rather robust. Very correct finishes. Hdmi connected on my camera and mask fpv walknail and a power USB-C bank for power. Everything works well. A screen of 7 "(17,8cm) diagally, cm L * 8,8cm l. I find the image clean, contrasting and sufficient resolution. For the price, I am really satisfied. Now remains to be seen on the ground and the lifespan.